Support

GRADEON AI · HELP CENTER

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Need help with Gradeon? We're here for you. Browse the frequently asked questions below or contact us directly.

Contact Us

Response Time

Within 24 hours

Address

Gradeon AI
Boezingenstrasse 10
2502 Biel/Bienne, Bern
Switzerland

Email Support

Frequently Asked Questions

What is Gradeon AI?

Gradeon is an AI-powered trading card pre-grading app for Pokémon, One Piece and Riftbound cards. Take photos of your cards and get a pre-grade in about 1–2 minutes (5–10 with Deep Analysis on Pro), with every defect marked on your photo and market price estimates. Our AI analyzes corners, edges, surface, and centering to give you a pre-grade on the PSA-comparable 1–10 scale.

Are Gradeon grades official?

No. Gradeon provides AI-generated estimates for informational and entertainment purposes only. Our grades are not equivalent to professional grading services such as PSA, BGS, or CGC. Do not make buying or selling decisions based solely on Gradeon grades.

How does AI pre-grading work?

When you scan a card, your card images are sent to Google Gemini AI for analysis. The AI examines each image for defects, condition issues, and centering. Images are processed in real-time and are not retained by Google after processing. Before your first scan, the app will ask for your consent to share images with the AI service.

How many scans do I get for free?

Free users get 3 Full Grades per week, refreshed automatically. You can also purchase token packs for additional scans, or upgrade to Gradeon Pro for unlimited scanning.

What is Gradeon Pro?

Gradeon Pro is our premium subscription that includes:
  • Unlimited Full Grades
  • Up to 10 photos per scan (8 detail shots)
  • Deep Analysis
  • Rapid Scan
  • Graded (asking) values, eBay sold data and price trends
  • Watchlist
Available as a monthly or annual subscription.

How do I cancel my subscription?

Subscriptions are managed through your device. Go to Settings > Apple ID > Subscriptions on iOS, or Google Play Store > Subscriptions on Android. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

How do I restore my purchases?

Open Gradeon, go to the Profile tab, and tap "Restore Purchases". This will sync any previous subscriptions or token purchases with your account.

How do I delete my account?

Go to Profile > Delete Account. This will permanently remove your account, card images, grading history, and all personal data within 30 days. This action cannot be undone.

How do I export my data?

Go to Profile > Export My Data. This will generate a download containing all your account information, grading results, and collection data.

Is my data secure?

Yes. Your data is encrypted in transit (TLS 1.3) and at rest. Card images are stored in private buckets accessible only to you and our grading service. We use Row Level Security to isolate user data. See our Privacy Policy for full details.

I found a bug. How do I report it?

You can report bugs directly in the app via Profile > Report a Bug, or email us at hello@gradeon.ai with a description and screenshots if possible.
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Can't find what you're looking for? Email us at hello@gradeon.ai and we'll get back to you within 24 hours.

Visioned and Crafted by Daniele Dominici & Federico Vietti

© 2026 Gradeon AI. All rights reserved.

Visioned and Crafted by
Daniele Dominici & Federico Vietti

© 2026 Gradeon AI. All rights reserved.